Measuring customer satisfaction with service quality using. Factors affecting satisfaction with major curriculum refer to the back pages in our study, course availability refers to the extent to which required courses are available to students completing their major. Although levels of life satisfaction and the factors influencing these levels are. Deshpande 1 mgm institute of management, aurangabad, india abstract india with about 200 million classes household shows a huge untapped potential for players in the insurance industry. An example of following social gr oups is the study of agedifferences in life ruut veenhoven 3 the study of life satisfaction. Studies also point out that customer satisfaction results ultimately in trust, price tolerance, and customer loyalty. Factors associated with the life satisfaction amongst the. An investigation of social factors affecting on personnel.
Different research studies have been conducted on life satisfaction but none has investigated the effects of factors of family, social support, excitementseeking, identity and attitude to friends together on life satisfaction. Following are the important factors that could affect customer satisfaction. Depression, anxiety, and neuroticism were significantly negatively related to life satisfaction, and positive affect as measured by the panasp was significantly positively related to life satisfaction both independently and uniquely when examined in the context of the other variables in the simultaneous regression. The dependent variable of this study was the life satisfaction scale created by neugarten, havighurst, and tobin. A firstyear students life is a web of interrelated academic and social experiences. Employee satisfaction is a measure of how happy workers are with their job and working environment. From the studies carried out in many countries, factors like. Studentteacher relationship, experiences provided to. For the study questionnaire is designed with the objective of collecting personal data, factors affecting work life balance, factors affecting work balance and life balance and problems due to ineffective work life balance policies. Factors influencing student satisfaction and perceived. Customer satisfaction is established when brand fulfills the needs and desires of customers. Request pdf what factors affect life satisfaction ls among the oldestold. The sample surveys were distributed to 400 undergraduate students, but there were only 374 samples that are usable for analyze. This study aims to examine the relative impact of social exclusion factors on older adults life satisfaction.
Good social relationships also positively affect life satisfaction. Factors contributing to life satisfaction in early and middle adulthood. Life satisfaction scores may also be influenced by the order of questions on a survey, particularly when the life satisfaction question is preceded by questions that can affect the mood of the respondent. Factors influencing student satisfaction and perceived learning 227 online education is not the same as distance education, although it shares some of the same attributes. An analysis of the factors that affect the life satisfaction of elderly.
This study examined the influence of various academic, social, and environmental aspects on the. Pdf determinants of life satisfaction michiel frijns. Life satisfaction, health, selfevaluation and sexuality. Factors affecting college students satisfaction with major. The influence of the considered life domains on life satisfaction, without taking into account the effect of any moderating variable, will, of course. Effect of perceived social support on life satisfaction of. Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier.
Satisfaction 7 statement of problem with rising divorce rates and lower levels of marital satisfaction, effects are noticed throughout the society as a whole and on individuals, in particular, who receive lower levels of support. Factors affecting physician professional satisfaction and their implications for patient care, health systems, and health policy. Factors influencing foreign students satisfaction toward. Economic analysis has not directly addressed the factors that affect the level of retirement satisfaction. A study on the effect of comparison with others and social. Life satisfaction of individual in a group indicates the meaningfulness of life but when satisfaction declines, this indicates possible problems.
He observed stable life satisfaction in spite of a doubling of economic welfare, and concluded that money does not buy happiness. I, issue 6 september 20 1089 discussion the present study examined the perceived social support and life satisfaction level among the postgraduate university students. Students satisfaction as a short term attitude, resulting from an evaluation of a students educational experiences. Therefore, more studies that focus on the relationship between aging and life satisfaction and the factors including psychological and physical, social.
The results showed that users envy of other people and social support had a significant effect on life satisfaction. Factors affecting teacher satisfaction in an urban school district by michael a. Results found that social exclusion factors indeed affect life satisfaction. Influencing factors are payment, working hours, schedule, benefits, level of stress, and flexibility. Retirement planning and quality of life in retirement. Therefore, qol is defined as an individuals perceptions of their. A study on the factors affecting job satisfaction amongst employees of a factory in seremban, malaysia lai chai hong1, nik intan norhan abd hamid and norliza mohd salleh abstract the purpose of this study was to identify the level of satisfaction of the nonadministrative employees toward their job in a company x, seremban. This study aimed to examine the determinants of life satisfaction of. Few studies have examined the association between ls in the oldestold and not. Pdf different factors of work life balance affecting. Customer satisfaction factors in life insurance growth in. Dee ann spencer, chair nicholas appleton donna macey arizona state university may 2011. This thesis also analyzes the factors that have impact on customer satisfaction and result in customer loyalty.
Studentteacher relationship, experiences provided to the students. This research will probe an increase in the four elements that are considered to be primary in the determination of student satisfaction, namely. Does retirement planning affect the level of retirement. Critical factors affecting students satisfaction with. The management used to get screwed with work life balance, while on other hand, job whole year in making annual reports and analyst satisfaction. Factors affecting life satisfaction among spanish workers.
Factors affecting life satisfaction of older adults in. It is a positive antecedent of student loyalty and is the result and outcome of an educational system zeithaml, 1988. The commissioner of this thesis was karolina lassfolk operational director, trivsel. While there have been some studies on factors that affect life satisfaction of minority elderly people. An investigation of social factors affecting on personnel job satisfaction of 101 professional jobs than for less complex jobs. Health had the strongest effect on life satisfaction. Impact of working hours on worklife balance sarah holly, alwine mohnen abstract to examine the influence of working hours on employees satisfaction, this article uses a large, representative set of panel data from german households gsoep. Conversely, employees were in concurrence with the fact that their salary does not match the cost of living in the country. The survey was conducted on 32 female and male facebook users in five main korean cities. Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand. There are many factors that contribute to life satisfaction from a number of domains, including work, romantic relationships, relationships with family and friends, personal development, health and wellness, and others. The results show that high working hours and overtime in general do not lead to decreased. Request pdf factors affecting life satisfaction of older adults in turkey this study aimed to examine the determinants of life satisfaction of. A study on the factors affecting job satisfaction amongst.
Factors affecting life satisfaction 409 health indicators undp, 1998 that reflects the extent to which human needs are or can be met. There are many factors that contribute to life satisfaction from a number of domains, including work, romantic relationships, relationships with family and friends. Using the data from the spanish survey on life quality at work, we examine the factors which affect spanish workers life satisfaction. Important factors in marital success and satisfaction. Factors affecting life satisfaction of older adults in turkey request. What factors affect life satisfaction ls among the oldestold. In this paper, we will use the theoretical structure provided by the economists to motivate and explain the factors that affect retirement satisfaction. Quality of life in older ages british medical bulletin. The study is based on an undergraduate sample from four state. Research article factors that affect employees job. Factors affecting life satisfaction of older adults in turkey sevilay.
The developed model for measuring satisfaction consist of the following factors. For example, in their analysis of life satisfaction on the canadian general social survey from 2003 to. Therefore, it is important to understand the factors that contribute to longterm, satisfying marriages. The article aims to analyze the latest studies analyzing the role of work on life satisfaction and happiness and to reveal the importance of work relations, motivation and. At the time of the study, meaningful use rules for ehrs.
It is sure that there may be many factors affecting the organizational effectiveness and one of them is the employee satisfaction. Today, the falling rate of fertility and longer life expectancy have resulted in an increase in the rate of the elderly population within the society, which has required that old age be handled as a social issue. The findings for the economic factors affecting employee job satisfaction indicate that on average employees agree that their salary is paid on time and makes them comfortable. Both are any place, any time, and largely textbased. Life satisfaction ls is an indicator of subjective wellbeing swb among the elderly, and is directly associated with health and mortality. This study conducted a crosssectional analysis of psychosocial measures from the. Job satisfaction has been linked to productivity, motivation, performance, and life satisfaction landy, 1978, while locke 1976, p. Contribution of influence of these six factors are 59,8%. Most universities have rigorous processes to achieve excellence or reach highquality standards, with student satisfaction being the central focus of all of higher education aims for excellence. Factors affecting physician professional satisfaction and.
Life satisfaction theory and 4 contributing factors incl. Investigating determinants of student satisfaction in the. Factors leading to students satisfaction in the higher. Life satisfaction, unpacking effects, survey experiments.
However, the critical differentiating factor is that online education is fundamentally a group communication phenomenon. These findings call for considering multidimensionality of social exclusion in the future research. The main purpose of this study was to investigate the factors affecting employee job satisfaction in institutions of higher education in kenya with a specific reference to usiu. Factors affecting of the life happiness are health, safety, family harmony, use of leisure time, owned house and its assets, and affection. The purpose of this research was to explore the customer satisfaction strategies life insurance company leaders execute to grow and sustain the life insurance business.
Life satisfaction involves people thinking about their life as a whole, including the factors, such as whether they are achieving their goals, and whether they are happy generally rather than just a short period of time. In this study, we aimed to compare the quality of life qol of single mothers with that of married mothers and to identify the sociodemographic and psychological factors affecting single mothers qol. Halpert a dissertation presented in partial fulfillment of the requirements for the degree doctor of education approved february 2011 by the graduate supervisory committee. Assessing the employee job satisfaction and factors. This reduced level of support could affect the quality of life as well as the individuals. Present study deals with the factors associated with the ls among the rural elderly in odisha, india. The findings indicated that for these women the following factors over the life span contributed to their life satisfaction in later life. The purpose of this study is to explain critical factors affecting student satisfaction levels in selected state universities in sri lanka.
Factors influencing customers choice for insurance. Evolutionary path of factors influencing life satisfaction. Dimpy mahanta, megha aggarwal effect of perceived social support on life satisfaction of university students european academic research, vol. First of all, this study will examine the effect of regional economic conditions on the relationship between various life domains and life satisfaction. Factors affecting the quality of life of single mothers. This study investigates the effect of facebook users envy of other users and social support on life satisfaction with selfesteem as a mediating variable.
This study was guided by the following three research questions. Life satisfaction represents how satisfied people feel with their life generally. Life satisfaction is a bit more complex than it first seems. Pdf download for factors affecting life satisfaction of older adults in. Life satisfaction in university students is one of the predictors of good health, high motivation for studying, work productivity, satisfactory interpersonal relationships and healthy lifestyle.
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